If you’re new to Dinas Powys or Cardiff, considering changing dentists, or perhaps you want to access a treatment your regular dentist doesn’t provide, come and see the friendly, welcoming team at Castle Court Dental Care. We make it our mission to ensure every patient has a relaxed, calm and positive experience at our practice, from the moment you step through our door to the moment you leave and beyond. If you’re a new patient, we thought it would be useful to outline what you can expect from your experience with us.
How it works at Castle Court Dental Care
We extend a warm welcome to all patients even before they step through the door at Castle Court Dental Care. When you get in touch to make your appointment, our friendly reception team will help arrange a suitable appointment time and deal with any queries. A £35 deposit is required when booking this initial consultation appointment. When you arrive, you’ll be greeted by pleasant, compassionate staff and an environment that’s inviting and relaxing.
On arrival, you’ll be given a medical questionnaire to fill out, and have an opportunity to adjust any personal details on your file. You’ll be given a full examination by the dentist, which may include digital photographs and x-rays, along with lots of questions about your lifestyle, general health and oral hygiene habits. If a dental problem is identified, this will be discussed fully.
If further treatment is required, a plan will be drawn up that details clearly everything you can expect from our service, and the costs involved. You will have as much time as you need to ask questions and consider your options – including 0% finance. You’ll also be advised of the aftercare you can expect, and if you’ll need to take any time off to recover from treatment. Once you have confirmed you’re happy with your treatment plan, treatment can proceed – in some instances during the same appointment, especially if the dentist needs to eliminate pain. In other cases, you may need to return for a future appointment at a convenient time.
We won’t send you home after treatment without a clear understanding of what you need to do to keep your teeth and gums clean and infection-free. We will recall you for follow-up checks and hygiene appointments, and will endeavour to see you as soon as possible if you have any concerns following your treatment.